TERMS & CONDITIONS

Privacy Policy
Last Updated: 09.09.2025
Effective Date: 09.09.2025

1. Introduction and Contact Information
YANGMEY ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, products, and services.
Controller Information:
• Legal Name : YANGMEY
• Form: Sàrl
• Address: Av. Gratta-Paille 2, 1018 Lausanne, Switzerland
Data Protection Officer: privacy@yangmey.com
EU Representative: KULTR LDA
Swiss Supervisory Authority: Federal Data Protection and Information Commissioner (FDPIC)

2. Information We Collect
Information You Provide Directly:
• Account Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit/debit card details (processed by third-party payment processors)
• Communication Data: Messages, reviews, customer service interactions
• Profile Information: Preferences, purchase history, wishlist items
Information Collected Automatically:
• Device Information: IP address, browser type, device identifiers, operating system
• Usage Data: Pages visited, time spent, click patterns, search terms
• Location Data: General location based on IP address (precise location only with consent)
• Cookies and Tracking: See our Cookie Policy section below
Information from Third Parties:
• Social Media: When you connect social media accounts (with your consent)
• Business Partners: Marketing partners, affiliate networks
• Fraud Prevention: Credit reference agencies, fraud prevention services

3. Legal Basis and Purpose of Processing
Contract Performance (GDPR Art. 6(1)(b)):
• Order processing and fulfillment
• Payment processing
• Customer service and support
• Account management
Legitimate Interests (GDPR Art. 6(1)(f)):
• Fraud prevention and security (balanced against your privacy rights)
• Website analytics and improvements
• Direct marketing to existing customers (with easy opt-out)
• Business operations and administration
Consent (GDPR Art. 6(1)(a)):
• Marketing communications to new customers
• Non-essential cookies and tracking
• Social media integration features
• Newsletter subscriptions
Legal Obligation (GDPR Art. 6(1)(c)):
• Tax and accounting requirements
• Consumer protection compliance
• Anti-money laundering checks

4. International Data Transfers
Countries Where We Transfer Data:
• United States: Payment processors, cloud services, analytics providers
• European Union: Customer support, marketing tools
• Brazil: Regional operations and customer service
• Asia-Pacific: Shipping partners, customer service (Japan, Singapore)
Transfer Safeguards:
• EU/EEA: Adequacy decision covers transfers within EU/EEA
• United States: EU-US Data Privacy Framework for certified companies; Standard Contractual Clauses (SCCs) for non-certified
• Switzerland: Adequacy decision; Swiss-US Data Privacy Framework
• Brazil: Standard Contractual Clauses pending adequacy decision
• Other Countries: Standard Contractual Clauses with supplementary measures
Adequacy Decisions Recognized:
• EU/EEA member states, United Kingdom, Japan, South Korea, Canada (commercial), Argentina, Uruguay, New Zealand, Israel

5. Information Sharing and Third Parties
Service Providers (Processors):
• Payment Processing: Stripe, PayPal, Adyen (PCI DSS compliant)
• Shipping and Logistics: DHL, FedEx, local carriers
• Customer Support: Zendesk, Intercom
• Marketing: Mailchimp, HubSpot (with consent)
• Analytics: Google Analytics (anonymized), Adobe Analytics
Business Partners:
• Social Media Platforms: Meta (Facebook/Instagram) - Joint Controller arrangement
• Advertising Networks: Google Ads, Facebook Ads (with consent)
• Affiliate Partners: Commission tracking (anonymized data only)
Legal Requirements:
• Court orders, legal proceedings, regulatory investigations
• Tax authorities, customs agencies
• Law enforcement (with valid legal process)
Business Transfers:
• Mergers, acquisitions, asset sales (with notice and opt-out rights)

6. Your Rights and Controls
Universal Rights (Available to All Users):
• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion (subject to legal exceptions)
• Data Portability: Receive data in machine-readable format
• Objection: Object to processing for direct marketing
GDPR Rights (EU/EEA Users):
• Restriction: Limit processing in certain circumstances
• Automated Decision-Making: Information about and safeguards for automated decisions
• Supervisory Authority Complaints: Right to lodge complaints with your local data protection authority
CCPA/CPRA Rights (California Residents):
• Categories of Information: Detailed breakdown of data categories collected
• Do Not Sell or Share: Opt-out of sale/sharing for advertising
• Sensitive Information Limitation: Limit use of sensitive personal information
• Third-Party Disclosure: Information about data sharing with third parties LGPD Rights (Brazilian Users):
• Anonymization: Request data anonymization
• Processing Information: Details about automated decision-making
• ANPD Complaints: Right to petition Brazilian data protection authority
Rights Exercise:
• Email: privacy@yangmey.com
• Response Time: 30 days (may extend to 60 days for complex requests)
• Identity Verification: May require verification for security

7. Data Retention and Security
Retention Periods:
• Account Data: Until account deletion plus 7 years for tax/legal requirements
• Transaction Data: 7 years for accounting and tax purposes
• Marketing Data: Until consent withdrawal or 3 years of inactivity
• Analytics Data: 26 months (Google Analytics default)
• Security Logs: 2 years for fraud prevention
Security Measures:
• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Access Controls: Multi-factor authentication, role-based access
• Monitoring: 24/7 security monitoring and incident response
• Staff Training: Regular privacy and security training programs
• Third-Party Audits: Annual security assessments and penetration testing

8. Cookies and Tracking Technologies
Essential Cookies (No Consent Required):
• Session management and shopping cart functionality
• Security features and fraud prevention
• Website performance and load balancing
• User preference storage
Analytics Cookies (Consent Required):
• Google Analytics (anonymized)
• Website usage statistics
• Performance optimization
Marketing Cookies (Consent Required):
• Facebook Pixel and social media integration
• Behavioral advertising and retargeting
• Cross-device tracking
Cookie Management:
• Consent banner with granular choices
• Cookie preference center
• Browser settings for cookie control
• Global Privacy Control (GPC) signal recognition

9. Children's Privacy
Age Restrictions:
• Under 13: Parental consent required (COPPA compliance)
• Under 16: Parental consent for data processing (GDPR)
• Under 18: Brazilian law requires majority age compliance
Parental Rights:
• Review child's personal information
• Request deletion of child's data
• Refuse further collection or use

10. California Privacy Rights (CCPA/CPRA)
Information Categories Collected:
• Identifiers (name, email, address, IP address)
• Commercial information (purchase history, preferences)
• Internet activity (browsing behavior, search history)
• Geolocation data (general location from IP address)
• Inferences (preferences, characteristics)
Do Not Sell or Share My Personal Information:
• Opt-Out Link: Prominent link on all pages
• Global Privacy Control: Automatic recognition and processing
• Third-Party Sharing: Details about advertising and analytics partners
Sensitive Personal Information:
• Financial account information (payment processing only)
• Precise geolocation (with explicit consent only)
• No processing of health, genetic, or biometric data

11. Brazilian Users (LGPD)
Portuguese Language Notice: Para usuários brasileiros, disponibilizamos informações detalhadas sobre tratamento de dados pessoais em português. Entre em contato através do email: privacidade@[domain].com Data Controller in Brazil: [If applicable] Legal Bases (Bases Legais):
• Consentimento (consent)
• Execução de contrato (contract performance)
• Interesses legítimos (legitimate interests)
• Cumprimento de obrigação legal (legal obligation)
Rights (Direitos):
• Confirmação da existência de tratamento
• Acesso aos dados
• Correção de dados incompletos ou inexatos
• Anonimização, bloqueio ou eliminação
• Portabilidade dos dados
• Informações sobre compartilhamento
• Informações sobre a possibilidade de não fornecer consentimento

12. Updates and Contact Information
Policy Updates: We may update this Privacy Policy periodically. Material changes will be communicated through:
• Email notification to registered users
• Website banner notification
• Updated "Last Modified" date
Contact Us:
• General Privacy Questions: privacy@yangmey.com
• Data Subject Rights: rights@yangmey.com
• Security Concerns: security@yangmey.com
• DPO Contact: dpo@yangmey.com
Supervisory Authorities:
• Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
• EU: Your local data protection authority
• Brazil: Autoridade Nacional de Proteção de Dados (ANPD)
• California: California Attorney General

Terms of Service
Last Updated: 09.09.2025
Effective Date: 09.09.2025

1. Acceptance and Scope
By accessing or using the website, mobile applications, or services provided by YANGMEY Inc. (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all provisions of these Terms, you may not access or use our Services.
Binding Agreement: These Terms constitute a legally binding agreement between you and YANGMEY Inc., a company incorporated under Swiss law with registered offices in Route du roule, 1723 Marly. Modifications: We reserve the right to modify these Terms at any time. Material changes will be communicated through email notification and website notice with at least 30 days' advance notice. Your continued use after such modifications constitutes acceptance. If you do not agree to modifications, you must discontinue use of our Services.

2. Company Information and Contact
Company Details:
• Legal Name : YANGMEY
• Form: Sàrl
• Address: Av. Gratta-Paille 2, 1018 Lausanne, Switzerland
Contact Information:
• General Inquiries: hello@yangmey.com
• Customer Service: support@yangmey.com
• Legal Department: legal@yangmey.com

3. Services Description and Availability
Our Services: We operate an e-commerce platform selling Consumer Electronics and lifestyle accessories to customers internationally, including in Europe, Asia, United States, and Brazil.
Service Availability:
• Services are subject to availability and may vary by location
• We reserve the right to discontinue or modify services without notice
• Temporary interruptions may occur for maintenance or technical reasons
Geographic Restrictions: Certain products may not be available in all jurisdictions due to legal restrictions, shipping limitations, or business decisions.

4. User Accounts and Registration
Account Creation:
• Accurate information required for account registration
• You are responsible for maintaining account security and confidentiality
• One account per person; sharing accounts is prohibited
• You must be at least 18 years old (or age of majority in your jurisdiction)
Account Termination:
• Either party may terminate accounts at any time
• We may suspend or terminate accounts for Terms violations
• Upon termination, your right to use Services ceases immediately
• You may close your account through account settings or by contacting customer service
Account Security:
• Use strong passwords and enable two-factor authentication when available
• Notify us immediately of any unauthorized account access
• You are liable for all activities under your account

5. Product Information and Ordering
Product Descriptions:
• We strive for accuracy in all product descriptions, images, and specifications
• Colors may vary due to display settings; actual products may differ slightly from images
• We reserve the right to correct errors in product information and pricing
• Product availability is subject to inventory and may change without notice
Ordering Process:
• Orders constitute offers to purchase subject to our acceptance
• Order confirmation email indicates acceptance of your offer
• We reserve the right to refuse or cancel orders at our discretion
• Button Solution Compliance: Order buttons clearly indicate payment obligation
Pricing:
• All prices displayed in applicable local currency including applicable taxes
• Shipping costs, customs duties, and additional fees shown before order completion
• Prices may change without notice; orders charged at prices current when order placed
• Swiss Price Display: CHF prices include Swiss VAT where applicable

6. Payment Terms and Processing
Accepted Payment Methods:
• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal, Apple Pay, Google Pay
• Bank transfers (for certain jurisdictions)
• Buy-now-pay-later options (where available)
Payment Processing:
• Third-Party Processors: We use PCI DSS-compliant third-party payment processors
• No Data Storage: We do not store payment card information on our servers
• Authorization: Payment authorization occurs at order placement
• Currency: Charges processed in currency displayed at checkout
Payment Terms:
• Full payment required before order fulfillment
• Failed payments may result in order cancellation
• Refunds processed through original payment method when possible
• Processing times vary by payment method and financial institution

7. Shipping and Delivery
Shipping Policies:
• International Shipping: Available to customers in Europe, Asia, United States, and Brazil
• Delivery Times: Estimated timeframes provided at checkout; not guaranteed
• Risk of Loss: Risk transfers to customer upon delivery to carrier
• Address Accuracy: Customer responsible for accurate shipping address information
Shipping Costs:
• Calculated based on destination, weight, dimensions, and shipping method
• Displayed before order completion
• Free shipping thresholds may apply for certain regions
Customs and Duties:
• International orders may be subject to customs duties and taxes
• Customer responsible for all import duties, taxes, and customs fees
• Delivery may be delayed by customs processing

8. Return Policy and Consumer Rights
General Return Policy:
• 5-day return period for most items in original condition
• Return shipping costs borne by customer unless item defective
• Original packaging and tags required
• Personalized or custom items non-returnable
EU Consumer Rights (14-Day Withdrawal Right):
• EU customers have legal right to cancel orders within 14 days of delivery
• No reason required for cancellation during withdrawal period
• Return costs borne by customer unless item defective or incorrectly described
• Refunds processed within 14 days of return receipt
Brazilian Consumer Rights:
• 7-day withdrawal right from delivery date for distance contracts
• Immediate payment reversal notification to payment processor
• Consumer Defense Code (CDC) protections apply
Defective Products:
• Report defects within reasonable time of discovery
• We cover return shipping for defective items
• Remedy options include repair, replacement, or refund

9. Intellectual Property Rights
Our Content: All website content, including text, graphics, logos, images, videos, software, and design elements, is owned by YANGMEY Inc. or licensed to us and protected by copyright, trademark, and other intellectual property laws.
Trademark Rights:
• YANGMEY Inc. and related logos are our registered trademarks
• Unauthorized use of our trademarks is strictly prohibited
• Product names and brands remain property of their respective owners
User-Generated Content:
• By submitting content (reviews, comments, photos), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content
• You retain ownership of your content and may withdraw permission by deleting content
• You represent that you have all necessary rights to grant this license
DMCA Compliance:
• We respect intellectual property rights and respond to valid DMCA takedown notices
• Copyright infringement claims: legal@yangmey.com
• Repeat infringers' accounts may be terminated

10. Prohibited Uses and User Conduct
Prohibited Activities:
• Violating any applicable laws or regulations
• Infringing intellectual property rights
• Transmitting malicious code or attempting to compromise system security
• Using automated systems to access or interact with our Services
• Impersonating others or providing false information
• Engaging in fraudulent or deceptive practices
Account Consequences:
• Violations may result in account suspension or termination
• Legal action may be pursued for severe violations
• Access to Services may be restricted or denied

11. Third-Party Services and Links
Third-Party Integrations:
• Our Services integrate with social media platforms (Facebook, Instagram), payment processors, and other third-party services
• Meta/Facebook Integration: Joint controller arrangement applies to data collection through Facebook pixels and social plugins
• Third-party terms and privacy policies govern your interactions with those services External Links:
• Our Services may contain links to external websites
• We are not responsible for content, privacy practices, or terms of external sites
• Links do not constitute endorsement of linked sites
Third-Party Disclaimers: We disclaim responsibility for:
• Availability, accuracy, or content of third-party services
• Actions or omissions of third-party service providers
• Third-party data processing or security practices
• Payment processing issues arising from third-party processors

12. Limitation of Liability and Disclaimers
Service Disclaimer: Services provided "as is" and "as available" without warranties of any kind, express or implied. We disclaim warranties of merchantability, fitness for particular purpose, and non-infringement.
Limitation of Liability (Subject to Applicable Law):
For EU/EEA and Swiss Consumers:
• Nothing in these Terms excludes our liability for death or personal injury caused by negligence
• Nothing excludes liability for fraud or fraudulent misrepresentation
• Our total liability for any claim shall not exceed the amount paid by you in the 12 months preceding the claim, except where prohibited by mandatory consumer protection laws
For US Users: OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF $1,000 OR THE AMOUNT YOU PAID US IN THE PRECEDING 12 MONTHS. WE DISCLAIM LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
For Brazilian Consumers:
• Brazilian Consumer Defense Code (CDC) protections apply and cannot be waived
• Joint and several liability applies in the supply chain
• Objective liability for defects and damages

13. Indemnification
User Indemnification (Where Legally Permissible): You agree to indemnify and hold harmless YANGMEY Inc. from claims arising from:
• Your use of Services in violation of these Terms
• Your violation of applicable laws or third-party rights
• Content you submit or transmit through Services
Limitations: Indemnification obligations are subject to mandatory consumer protection laws and may not apply in jurisdictions where prohibited.

14. Force Majeure
Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including:
• Natural disasters, pandemics, or public health emergencies
• Government actions, laws, or regulations
• War, terrorism, or civil unrest
• Labor disputes or supply chain disruptions
• Technical failures or cyber attacks
Notice and Mitigation: The affected party must promptly notify the other party and use reasonable efforts to mitigate effects. If force majeure continues for more than 120 days, either party may terminate affected portions of the agreement.

15. Dispute Resolution and Governing Law
Governing Law: These Terms are governed by Swiss law. Mandatory consumer protection laws of your country of residence may also apply where they provide greater protection.
Jurisdiction and Dispute Resolution:
For Business Users: All disputes shall be resolved through binding arbitration under the Swiss Rules of International Arbitration, with proceedings conducted in English in Zurich, Switzerland. For EU/EEA Consumers:
• You may bring proceedings in the courts of your country of residence or Switzerland
• EU Online Dispute Resolution Platform available at: https://ec.europa.eu/consumers/odr/
• Nothing affects your right to mandatory alternative dispute resolution procedures
For Brazilian Consumers:
• Brazilian courts have jurisdiction for consumer disputes
• Brazilian Consumer Defense Code (CDC) procedures apply
• Alternative dispute resolution through consumer protection agencies encouraged
For US Consumers:
• Arbitration may apply where legally permissible
• Class action waivers subject to state law requirements
• Small claims court remains available for qualifying disputes

16. Data Protection and Privacy
Privacy Policy Integration: Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms.
Data Processing: By using our Services, you consent to data processing as described in our Privacy Policy, subject to applicable data protection laws.

17. Age Requirements and Parental Consent
Minimum Age:
• 18 years old or age of majority in your jurisdiction
• Ages 16-17 may use Services with verifiable parental consent (EU/EEA)
• Ages 13-15 require parental consent for data processing (US)
Parental Responsibilities: Parents/guardians are responsible for minors' use of Services and compliance with these Terms.

18. Survival and Severability
Survival: Provisions regarding intellectual property, limitation of liability, indemnification, and dispute resolution survive termination of these Terms.
Severability: If any provision is found unenforceable, the remainder of these Terms remains in full force and effect.

19. Contact Information and Complaints
General Contact:
• Email: legal@yangmey.com
Consumer Complaints:
• EU: European Consumer Centre (if applicable)
• Switzerland: Consumer protection agencies
• Brazil: PROCON and consumer defense agencies
• US: Better Business Bureau, state attorney general offices
Emergency Contact: For urgent security or safety concerns: security@yangmey.com